Get in Touch With Us
Whether you have a question about how sweepstakes casinos work, spotted something on the site that needs a second look, or want to share feedback on our reviews, this page explains how to reach us and what to expect when you do.
How to Contact Us
Email is the most direct and reliable way to get in touch with the Sweepstakes Casino Scout team. We read every message personally and aim to respond within two working days. Write to us at [email protected].
To help us respond as quickly as possible, please include a brief description of your enquiry at the start of your message. That way it reaches the right person without delay.
What We Can Help With
We hear from a wide range of readers. Here are the most common reasons people reach out:
- Questions about sweepstakes casinos — Unsure how the dual-currency model works, what Sweepstakes Coins are, or whether a platform is available in your state? We are happy to point you in the right direction.
- Accuracy and corrections — Availability, welcome offers and redemption terms at sweepstakes platforms change frequently. If you believe something on our site is out of date or incorrect, please let us know. We take accuracy seriously and investigate every flag.
- Site feedback and suggestions — Have a platform you think we should cover, or a topic you would like us to explore? Reader input directly shapes what we research and publish next.
- Partnership and editorial enquiries — If you represent an operator or organisation and would like to discuss how we might work together, please introduce yourself and outline your proposal. Note that commercial relationships do not influence our editorial rankings.
- Responsible play concerns — If you or someone you know is experiencing difficulties related to gaming, please mention this in your message and we will direct you to appropriate support resources.
- General questions about our methodology — Want to understand how we assess payout speed, coin redemption terms or game selection? We are transparent about our process and glad to explain it.
What Happens After You Write to Us
Every message is read by a member of our team — not an automated filter. We do not use template replies as a substitute for a real response. You will hear back from an actual person who has read what you wrote.
Our target turnaround is two working days. During particularly busy periods it may take a little longer, and we appreciate your patience. We always follow up, so if you have not heard from us after five working days, it is worth checking your spam folder and resending if needed.
A Note on Our Editorial Independence
Sweepstakes Casino Scout researches and reviews sweepstakes and social casino platforms for readers across the US. Our rankings are based on factors including payout processing times, redemption thresholds, game range, welcome offers and platform reliability — not on commercial arrangements with operators.
Like many comparison sites, we may earn a commission when readers visit a platform through our links. That commercial relationship does not determine which platforms we recommend or how we rank them. If you have concerns about how a specific review was compiled, we welcome the challenge — email us with the details.
What We Cover and Why It Matters
Sweepstakes casinos operate under a promotional sweepstakes model rather than traditional real-money gambling regulations. That distinction affects everything from how you play and how prizes are redeemed, to which states you can participate from. Availability varies by state, rules change frequently, and the platforms themselves differ considerably in how quickly and reliably they process redemption requests.
Our focus is on helping US players find platforms with genuinely fast and straightforward Sweepstakes Coin redemptions — not just attractive welcome offers. If our content has helped you, or if it has fallen short in some way, we want to hear about it either way.
Thank you for visiting. We look forward to hearing from you.